Fast answers before you order

When will my order arrive?

U.S. warehouse → U.S. addresses: approximately 3–7 business days after dispatch, when local stock is available.

China warehouse → international addresses: approximately 12–15 business days after dispatch. Timing varies by destination and customs clearance.

Most orders are processed within 1 business day after payment confirmation. Processing time is separate from transit time. Weekends, public holidays, remote areas and carrier delays can extend these estimates.

Your dispatch warehouse depends on stock and the delivery address. Items unavailable locally may ship from China. Items from different warehouses may arrive in separate parcels. View shipping details.

Do you offer free shipping?

Eligible orders of US$100 or more qualify for free standard shipping where available. Other shipping charges and destination availability are shown at checkout. Remote areas or limited carrier coverage may require additional charges.

What is your return policy?

Request an eligible return within 14 days of delivery. Items must be unused and in their original packaging; hygiene exclusions and other policy conditions apply.

If your order arrives damaged, defective, incorrect or with missing parts, contact us promptly with your order number and photos.

Eligible tattoo machines have one-year warranty support under the warranty terms. View returns and warranty details.

What if my package is delayed, lost, or damaged?

Please contact us at [support@yikexuanlitattoo.com](mailto:support@yikexuanlitattoo.com) with your order number, tracking information, photos, videos, screenshots, or any other relevant evidence. We will review the situation and may contact the carrier to investigate. Depending on the case, we may provide a replacement, reshipment, refund, discount, or another reasonable solution.

Not sure which tattoo product to choose?

If you are a beginner, a wireless tattoo pen or starter kit is usually easier to practice with. For practice work, you may also need cartridge needles, practice skin, stencil paper, transfer supplies, and practice ink. If you are unsure which product fits your needs, contact us and we will help you compare options.

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